Frequently Asked Questions
Welcome to the FAQ page of Al Radwan Limousine. We have collected the most frequently asked questions from our customers and answered them to help you plan your upcoming trip with ease and comfort
About service and bookings
What services does Al Radwan Limousine offer?
We provide a comprehensive range of smart and tourist transport services, including:
● Airport limousine: (drop-off and pickup to and from Cairo Airport, Borg El Arab Airport, and all Egyptian airports).
● Travel between governorates: direct and comfortable trips from your doorstep to anywhere in Egypt.
● Tourist limousine and business trips.
● Car rental for wedding parties and events
How can I book a trip with Al Radwan Limousine?
You can easily book through several methods:
1. Direct booking via the booking form on our website alradwantravel-eg.com.
2. Contact us directly via WhatsApp or by calling the phone numbers shown on the website.
3. Messaging us through our official Facebook page.
How long in advance should I make a booking?
We always recommend booking at least 24 hours before your trip time to ensure the availability of a suitable car for you and precise schedule coordination. However, we do our utmost to accommodate urgent and emergency bookings as quickly as possible. Airport limousine and pickup
What happens if my flight is delayed (in the airport pickup service)?
Don’t worry at all, we continuously monitor flight departure and arrival times online. The driver will be at the airport based on the actual arrival time of the plane, not the previously scheduled time, and no additional fees will be charged for waiting due to a flight delay.
How will I meet the driver at the airport?
Before your plane lands, customer support will send you the driver’s details and phone number. The driver will contact you as soon as you turn on your phone after landing, and will wait for you in front of the exit gate or at the agreed location, informing you of his position or holding a sign with your name if you requested that.
Prices and payment methods
Do the published prices include tolls and road gate fees?
Yes, our prices are clear and transparent. The price agreed upon during booking includes highway toll cards and governorate gates, and there are no hidden costs (except in case of changing the trip route or requesting additional destinations during the ride based on the client’s wishes).
What payment methods are available?
You can pay using the following methods: ● Cash payment directly to the driver after the trip ends.
● Transfer via Vodafone Cash wallet (or any other electronic wallet) before the trip.
● Payment through the electronic payment gateways available on our website (if activated).
🛡️ Safety, vehicles, and cancellation
What types of cars do you offer?
We provide a fleet of modern, fully sanitized cars, including:
● Modern sedan cars (Toyota Corolla, Hyundai Elantra, etc.) for individual trips and small families.
● Spacious SUVs.
● Modern tourist minibuses (Toyota Hiace) for groups and large families with ample luggage space.
What is the booking cancellation or modification policy?
You can change the trip time or cancel it for free at least 6 hours before the scheduled time by contacting us via WhatsApp or phone.
Do the drivers have sufficient experience?
Absolutely. All our drivers are professionals, hold professional driving licenses, and are fully familiar with all roads and main routes in Egypt, in addition to their full commitment to speed limits and safe driving rules to ensure your safety.
Do you have another question?
If you did not find an answer to your question here, we are very happy to have you contact us directly via the [Contact Us] page or by clicking on the floating WhatsApp button at the bottom of the screen, and the customer service team is ready to respond to you 24/7!